Terms & Conditions

Terms & Conditions

Welcome to the veniceofeast.com ("Venice of The East ," "we," "our," "us") website (collectively, the "Site"). Use of the Site is governed by the following terms and conditions. By using the domain and sub-domains of veniceofeast.com (the "Site") you agree to these terms and conditions. If you do not agree with any part of these terms and conditions, you must not use the Site. We reserve the right to amend these terms and conditions at any time. You must read, agree with and accept all of the terms and conditions contained in this "Terms & Conditions" and the "Privacy Policy", which include those terms and conditions expressly set out below and those incorporated by reference, before you use veniceofeast.com. All amended terms automatically take effect when these Terms & Conditions are updated. Your continued use of the Site following the posting of changes to the Terms and Conditions will mean you accept those changes. Please return to this page periodically to review any changes.

veniceofeast.com can help you plan your travel by connecting you with relevant travel agents and tour operators. Keep in mind when using veniceofeast.com that we don't sell any tours or travel related products on our website. Nor do we endorse, verify or in any way guarantee any of the tour or other travel products listed by third party on our website.

1. Terms of Service: Travel Providers

(means "Travel Business Owner", "Travel Agent", "Tour Operator", "Hotel Owner", "Any Travel Service Provider")

Any travel providers, tour operators and travel agents agree to the following terms of service. It is expected that all travel providers maintain professional conduct in the content they display on veniceofeast.com and in interacting with the members of veniceofeast.com and to travelers whom lead data may have been purchased. veniceofeast.com reserves the right to cancel accounts without notice and/or refund in cases of violation of policy.

  • Travel agent should not hurt the privacy of the traveler whose travel information they have purchased from veniceofeast.com.
  • Travel agent should only communicate with the traveler as per the communication medium suggested by the traveler.
  • Travel agent should not forward the purchased travel details to other person or other travel agent. And also should kept the information secure from begin public.
  • Travel agent should not re-market the purchased traveler information.
  • Travel agent should clear everything to the traveler about the travel plan including the cancellation and refund policy before accepting any payment.
  • Travel agent should keep the document like passport copy, ID proof secure as and when provided by the traveler and shouldn't misuse it.
  • Travel agent should clearly specify the cancellation and refund policy covering all the cases as can be identified.
  • Travel agent should provide the receipt of the payment within 24 to 48 hours of the payment processed by the traveler.
  • Travel agent should take care of all the direct/indirect taxes imposed by the Government/Authority of the traveler country, travel agent country & traveling countries.
  • Travel agent should well prior update the traveler on the changes in the plan if he willing to make and those changes should be mutually agreed upon.
  • Travel agent should reply to the customer complaint posted on veniceofeast.com or any other site. veniceofeast.com has power to cancel the membership if found guilty in any case.
  • Travel agent should not shutdown the business without prior notice to the travelers.
  • In case of any personal damage to the Travel Agent like loss of the company in earthquake or loss of life in earthquake, the travel agent should make the provision to somehow update the traveler may be through the direct friend or family member.
  • Travel agent should validate the existence of the traveler for any social and criminal activities.
  • Travel agent should take the traveler calls and should timely respond to the email from the travelers. Must tries to remain reachable before/during/after the travel duration of the travelers.
  • Travel agent should timely verify their account with veniceofeast.com by providing the valid documentary proof as needed to validate the existence of the travel business and the person('s) involved thereof. Also should notify us in case of any changes.
  • veniceofeast.com can change the pricing of the lead as per the market rates and can also charge travel agent taxes if any applicable in future.
  • veniceofeast.com is free to provide the traveler any verification document of the travel provider as provided by the them during the verification process (company owner's and company's document) if asked by the traveler.
  • veniceofeast.com will not delete the travel agent profile or business page if the traveler has posted the reviews. Since showing the reviews of past clients we can encourage travelers to make educated choices.
  • Validity of the purchase lead credits is 90 days from the date of purchase. After that its may or may not automatically expire. Any Payment towards lead credits is non- refundable at any circumstances.
  • veniceofeast.com does not guarantee any conversions or even positive responses from leads. Its up to the traveler to decide on how they respond. You can improve your chances of getting a response by sending correctly formatted emails with detailed and relevant information.
  • Travel Agent should download and store on a regular basis the information of the purchased leads. Although we dont expect any downtime but we cannot guarantee the continuous stability of the hardware & software behind the server. veniceofeast.com will not be responsible in cases of lost lead data or business loss in case of the server failure or non-performance of the resources behind the website. We will do our best to recover lost data if it should ever occur, but the best thing to do is download your leads on a regular basis.
  • veniceofeast.com reserves the right to block the travel agent from accessing leads in case of following activities and will not refund any balance of credit.
  • Disputes raised by the travelers against the travel agent. The account will remain blocked until the dispute is resolved as per the satisfaction of both parties. Failure to resolve the dispute within 14 days may result in permanent blocking of the account.
  • It is identified that the agent is communicating in an unprofessional manner via any media with the traveler.
  • Putting forward the false presentation for the refund.
  • Identified as being involved in any fraud business practice at any point of time.
  • Marked as fraud by similar marketplaces.
  • Giving false commitment about the package, price, inclusion etc to traveler for conversion.
  • Failure to serve the traveler as per the offered packages.

2. Terms of Service: Travelers and Members

  • Travelers should fully understand and evaluate the offering before confirming a trip with a travel provider. veniceofeast.com is not involved in any way in the transaction carried out between the traveler and the travel provider.
  • veniceofeast.com does not endorse or in any way represent any of the travel providers listed on the website. Tourstlink simply connects travelers with relevant travel providers. Travelers are responsible to use their own discretion and research any product before making a booking with any travel provider.
  • veniceofeast.com is not responsible for any complaints or failure of any travel agent to provide any service.
  • Any refund or cancellation for the travel offer must be managed by the involved parties. veniceofeast.com takes no responsibility for providing refunds or negotiating with any third party agents listed on the website.
  • veniceofeast.com may at times show sample itineraries and pricing which is subject to change as per the trip requirement. Sample itineraries often don't match what may be available from any of the travel providers or actual quotes received. We provide these so that the traveler planning to a particular destination can gain additional insight to destination he is planning to travel.
  • After the inquiry is posted by the traveler it is passed on to a maximum of three travel agents/travel providers all of whom are listed on our website. All the future correspondence with the traveler for the suggested trip will be done by the travel agents who are providing the quote.
  • If a travel provider fails to provide good service or fails to deliver the traveler may raise the complaint with veniceofeast.com so that we can evaluate the travel agent. This may result in the removal of the travel agent profile from the website.
  • veniceofeast.com keep the record of the travel information for the timely promotional activities. Traveler can trust veniceofeast.com that personal information/travel plan shared will not be disclosed to the external world apart from the assigned travel agent.
  • Traveler can unsubscribe from any communication receive from us directly through our website by clicking here or emailing us at support@veniceofeast.com.
  • We suggest that travelers should never share their financial information like Bank account details, Credit and/or Debit Card information to the travel provider, as they can be misused.
  • The traveler should collect all the Payment & Tax receipt directly from travel agent. As we are not responsible for processing any direct/indirect taxes as or may be suggested by the Government of India or by the Financial authority for the destination('s) the traveler is willing to travel.
  • The traveler should collect all the payment voucher, booking voucher and confirmation well before the commencement of the trip. The traveler should also verify the booking details with hotels, taxi company etc as provided by the travel agent.
  • For any physical/non-physical or personal losses to the traveler during the travel are the responsibility of the traveler or if otherwise covered in the cancellation/refund policy provided by the travel agent along with the travel offering.
  • Traveler should also validate the existence of travel agent online/offline before accepting any offer. The traveler has the right to ask the travel agent or veniceofeast.com for the authorization document like travel agency incorporation certificate, travel agent ID proof, etc. to establish the trust. Travelers are also advised to check the agents profile on veniceofeast.com and other platforms like Tripadvisor to look at reviews from past customers before making a booking. Travelers should not hurt the privacy of the Travel Provider and should not misuse the document as provided on behalf of the travel agent by veniceofeast.com.
  • veniceofeast.com strongly recommends travelers to purchase travel insurance, which may help to recover certain change, damages and cancellation fees.

3. General Disclaimer

veniceofeast.com shall not be liable for failure of travel service providers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators, travel agencies and consolidators to perform the services offered by such provider. veniceofeast.com does not guarantee or insure the services to be provided by any provider, the financial position of such providers or the reimbursement to you from any loss experienced as a result of the financial condition of such provider. In the event that a provider defaults prior to providing the service to you for which payment has been made, the sole recourse for refund shall be with the defaulting provider. In those situations in which a provider defaults prior to providing services you may pursue any recourse against the provider for refund, which may be permitted by law or statute.

Except as expressly stated herein, veniceofeast.com assumes no responsibility for actions relating to travel services beyond the control of veniceofeast.com or its employees. veniceofeast.com is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any provider of Travel products. veniceofeast.com shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to payment for such service.

veniceofeast.com does not guarantee, endorse, validate or promote other advertiser products and services that are advertised on this web Site.

veniceofeast.com (including its directors, officers, employees and their respective successors, heirs and assigns) shall not be or deemed to be responsible or liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or for any lack or deficiency of services provided by any person (including any airline, travel agent, tour operator, hotel, facility or similar agency).

4. Using our Services

  • You cannot use this website illegally or in violation of these terms and conditions.
  • You agree that all information you provide is accurate.
  • You can only make reservations for yourself or for someone you are legally authorized to act on behalf of.
  • You agree to abide by the airline, travel agent, tour operator, hotel, facility or similar agency terms and conditions.
  • You give us the right to use the content of any email you send us for any purpose.
  • We reserve the right to change these terms and conditions at any time.
  • Content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Illegal usage of this website is prohibited.
  • The websites content cannot be used on other prohibited or objectionable sites.
  • We reserve the right to deny access/service to anyone.
  • We reserve the right to correct typographical, printing or clerical errors in any material published across the site.

5. Limitation of liability

  • Travel is risky and can be dangerous, and we are not responsible for its dangers or consequences. We recommend that you review government advisories for any destination before travelling. We do not advise travelling to any destination or guarantee the safety of any location.
  • You are solely responsible for obtaining a passport, visa or any other travel related documentation.
  • We do not infer that this site's content is suitable for any purpose.
  • We do not endorse the hotels, advertisements, travel providers or links to third parties.
  • The airline, travel agent, tour operator, hotel, facility or similar agency are independent contractors, and we are not responsible for anything they do.
  • We disclaim all warranties.
  • We do not guarantee the accuracy of our information, and we disclaim liability for any content errors or any consequences of such errors.
  • We are not responsible for any consequences of your use or viewing of this website.
  • You agree to indemnify us against any claims resulting from your violation of these terms and conditions or any claims that are in excess of these terms and conditions.

6. Currency Rates

Currency rates are subject to change, are not guaranteed to be accurate, and are not determined by Venice of The East. No contract or agreement exists between this site and you, except these terms and conditions.

7. Eligibility

The Site, application and services are intended solely for persons who are 13 or older. Any access to or use of the Site, application or services by anyone under 13 is expressly prohibited. By accessing or using the Site, application or services you represent and warrant that you are 13 or older.

8. Trademark

Trademarks including "Venice of The East", "Venice of The EastTrek," "Venice of The East Travel", "Venice of The East Agent" are the property of veniceofeast.com, All rights reserved. All non-Venice of The East, Corp owned trademarks appearing on this site are property of their respective owners. Said owners do not endorse nor are they affiliated with veniceofeast.com or its promotions.

9. Termination

We reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the Site, with or without notice, for any reason or no reason.

10. Data Scraping

If you abuse this Site with numerous scans, data scraping, or screen scraping, we reserve the right to terminate your access to this Site immediately.

11. Safety Of Data Downloaded

The User understands and agrees that any material and/or data downloaded or otherwise obtained through the use of the Site is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. Nevertheless, veniceofeast.com will always make its best endeavours to ensure that the content on its Site or other information channels are free of any virus or such other malwares.

12. Copyright Infringement

Venice of The East respects the intellectual property rights of others and expects its users to do the same. It is Venice of The East's policy, in appropriate circumstances and at its discretion, to disable and/or terminate the accounts of users who repeatedly infringe or are repeatedly charged with infringing the copyrights or other intellectual property rights of others.

veniceofeast.com will respond expeditiously to claims of copyright infringement committed using the veniceofeast.com website (the "Site"). If you are a copyright owner, or are authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the site by email to info@veniceofeast.com. Please include at least a link (url) of the location of the copyright infringement on the website so that it may be removed.

13. Non-Compete Clause

We have the right to refuse new accounts from the employees of companies already purchasing leads from us for a period of up to 150 Days. This includes those employees setting up their own companies and or switching to a different company. After a 150 day waiting period we will review potential new accounts and if all documents are submitted properly the account will be accepted. This protects our existing lead buyers while at the same time allows those who want to start a new company the legitimate ability to do so after a waiting period.

14. Modification of Terms & Conditions

veniceofeast.com reserves the right to change the terms, conditions, and privacy policy. The User is responsible for regularly reviewing these terms and conditions.

15. Applicable Law

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Nagpur, Maharashtra India.

This agreement and our performance of it is subject to the law, and we will comply with the law and with legal authorities regarding your use of this site and your information. Any rights not expressly granted herein are reserved.